Personalized Fields in Emails

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You can add personalization to emails by leveraging Net-Results personalized fields. Both standard and custom fields are able to be used for this!

When you are editing a text block, you will see there is an option for “Personalized Fields” in the GIF below, I’ll add a First Name personalized field.

Personalized Fields Syntax

The syntax of personalized fields must match exactly what is below:

{YOUR_FIELD|Default Value}

If any customization is being done to the HTML of an email, please ensure that all personalized fields are correctly set up after the customizations have been made.

Fun Facts You Need to Know:

  • The field name must be in all-caps.
  • The default value can be left blank except when used in the Reply To Address, its default value must be a valid email address. For example, you might use {LEAD_OWNER_EMAIL_ADDRESS|}.
  • Personalization is conditional to whether the field is blank or not, it cannot display multiple different values based on conditions or who the email is being sent to.
  • Personalization can be inserted into links to make dynamic URLs, as well as to load specific URLs and images. However, any HTML stored within a field will be displayed as text.
  • Nested personalization (referencing a field inside another field) is not supported.
  • If you use the same Personalized Field in multiple locations on your Email, you must use the same default value for each instance of it.

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